AV REFUND POLICY

 

Return Policy

All AV Jewels items are non-returnable and non-refundable. However, an exchange may be considered on an individual basis and/or due to a damaged product (within 7 days of delivery). Any request for an exchange must be submitted via email within 7 days of delivery. Please email avjewelss@outlook.com

NOTE: If a product is damaged due to improper care or overuse by the customer, AV Jewels is NOT responsible for an exchange. Please refer to our 'Jewelry Care' page to learn more about how to care for your pieces.

After 7 days of delivery, no exchanges will be accepted.

If an Exchange Is Approved:

PLEASE NOTE: Shipping costs are NOT covered by AV Jewels for returns, so we recommend using a local post office for the most reliable service and obtaining a tracking ID.

If you prefer to receive a prepaid return label via email, there will be an additional shipping, handling, and processing fee of $25 CAD, which can be paid via:

  • E-Transfer: avjewelss@outlook.com

Once payment is received, we will email you a return label to ship your item.

As soon as we receive your package and review the condition, we will process your exchange or refund.

Refunds:

PLEASE NOTE: Customers will receive a full product refund, excluding the original shipping and handling fees incurred during the shipment of their order.

International Customs Duties/Fees:

AV Jewels is NOT responsible for any international customs duties or fees.

Customers are responsible for covering any customs or taxes that may be incurred when shipping to international destinations. While we strive to deliver within the stated timeframe, AV Jewels cannot be held responsible for delays caused by customs clearance in the destination country.

Please do NOT refuse a delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. Any refunds issued will be minus the total delivery and return costs in the case of refused deliveries.

 

Custom/Personalized Orders:

All custom and personalized orders are FINAL SALE.

Once a custom order is purchased, there are NO cancellations, changes, exchanges, returns, or refunds.

HOW AV JEWELS BEGAN

AV Jewels was born from a shared dream between my mom and me to create timeless, meaningful jewelry that tells a story. Inspired by our desire to build something beautiful together, we started this brand as a way to celebrate life's special moments and empower others through unique designs. What began as a small idea at our kitchen table has grown into a labor of love, creativity, and passion.

MY LOVE FOR JEWELRY

Jewelry has always been more than just accessories to me—it's always been part of me no matter the outfit or occasion. Most cases i'm usually wearing a lot of pieces! It is a form of self expression where I pick pieces that I am drawn too - most of the time they will be gold! hahahha However the designing and curating of jewelry allows me to share my passion and help others feel confident, elegant, and empowered.

MY DAY TO DAY LIFE

My daily life is a mix of managing, designing and creating AV Jewels and pursuing my personal goals. When I’m not designing jewelry or connecting with customers, I’m busy with content creating for my personal socials and AV Jewels socials. After just recently completing my bachelor of arts in Political Science at the University of Calgary.

With this I will be taking a year off from school to focus and grow AV Jewels and my Content Creating. While continuing to study for the LSAT, to then apply into Law school at the University of Calgary for Fall 2026. Overall, I love spending time with people I love and accomplishing goals!

OUR MISSION AND VALUES

Our mission is to provide the ultimate collection of gorgeous, standout pieces that elevate any look. From dazzling, iced-out pavé designs to sleek, minimalist gold and silver creations, we are dedicated to offering something unique for every style. Our values are rooted in empowering self-expression, celebrating individuality, and creating jewelry that makes you feel effortlessly glamorous and confident. Each piece is thoughtfully crafted to inspire beauty, versatility, and bold elegance.